Shipping & Returns | Sakuranna Luxury Swim and Resortwear

We ship UK, Europe & Worldwide! Check your shipping rates and times below.

UK Shipping

All orders are shipped from our UK warehouse and so if you are ordering from within the UK, no customs charges will apply.

  • Free UK Shipping Royal Mail TR48 (2-4 days)
  • DPD Next Working Day (When ordered before 1pm): Delivered the next working day. (Excludes weekends) - £6.50 

Europe Shipping

  • Free Shipping on International orders over £200!
  • Express International shipping (3-7 days, tracked) - £9.50

Rest of the world

  • Free Shipping on International orders over £200!
  • Express International shipping (3 - 10 days, tracked) - £12.50

Custom and import duties may apply
Unfortunately, we are unable to estimate the value of local customs and import duties payable on individual orders. We recommend you contact your local customs offices before placing your order. We are not liable for payment of any customs duties on your order and any orders returns to us due to refusal of customs duties will be refunded net of shipping fees both to and from your destination.

How can I track my parcel? 
You will receive an email containing tracking information once your order has been dispatched (usually within 24hrs of placing your order). Please note, this will be the second email you receive from us, coming after your order confirmation at time of purchase. 

Sakuranna is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

Please contact us via info@sakuranna.com with any further enquiries.  

Returns and Exchanges

At Sakuranna we are passionate about customer service and we aim to please every customer. We are confident that with your careful consideration of our size guide you will purchase a piece that is the correct fit.

If you do need to exchange any items you can do so at any point within 14 days of receipt of goods. Items must be in their original state on receipt of returned item. (Hygiene liner intact). For reasons of hygiene, without a hygiene liner we are unable to accept your return and exchange the item. 

If you would like to exchange then please email info@sakuranna.com. We will email you an exchange/returns form and returns address and posting instructions. Unfortunately we are unable to offer freepost returns and it is the customers responsibility to pay for the return. Please ensure your items are securely wrapped so no damage can be caused to the item and the exchange form must be enclosed. When sending the parcel back, please make sure you obtain a proof of postage certificate. Please note if the above conditions are not met we are sadly unable to process your return or refund you.

It usually takes between 5-10 working days from receipt of your returned parcel to process your exchange.