Terms and Conditions | Sakuranna Luxury Swim and Resortwear

This policy is applicable only to online customers, Sakuranna cannot be held accountable, or provide refunds or exchanges, for purchases made outside of the Sakuranna website.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact hello@sakuranna.com.

 

SHIPPING

How It Works

Once you’ve placed an order you will receive an order notification via email, letting you know we have received your order.

When an item is ready to ship, a dispatch notice will be confirmed by email. As a guide, your order will normally be despatched within 48 hours. 

Postage Charges

All orders will incur a shipping charge of £5 within the UK for standard shipping,  £9 to mainland Europe and £15 for international shipping. These charges are non-refundable when an order cancellation occurs after your order has been shipped.

Delivery Locations

Sakuranna delivers worldwide.

Delivery Timeframes

We aim to have your order delivered to you within 2-3 working days from time of order (for UK). For Europe/International we aim to have your order delivered in 7-14 days. Once an order has been dispatched, Sakuranna is unable to amend delivery location or redirect your order.

Please note: orders crossing borders may incur local duties and taxes and sometimes delays. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order.

 

RETURNS AND EXCHANGES

At Sakuranna we are passionate about customer service and we aim to please every customer with our products. 

But if you do need to exchange an item you can do so at any point within 14 days of receipt of goods. Items must be in their original state and un used on receipt of the returned item with original labels still attached. Sakuranna will not be liable for any returned goods if the product is stained, corroded by makeup or perfume or damaged in any way - if the item is returned in an un saleable condition we have the right to refuse a refund.

If you would like to exchange then please email hello@sakuranna.com. We will email you an exchange/returns form and posting instructions. Unfortunately we are unable to offer freepost returns and it is the customers responsibility to pay for the return. Please ensure your items are securely wrapped and the exchange form is enclosed. When sending the parcel back, please make sure you obtain a proof of postage certificate. It usually takes between 5-10 working dates from receipt of your returned parcel to process your exchange. 

Sales/discounted items 

Please note all Sakuranna sale and discounted items are exchange only, if you wish to exchange a piece/s you purchased in a sale you can exchange for another piece or for store credit only. Please email hello@sakuranna.com for more information

Can I return a sale item(s)?

Final sale items are exchange only and cannot be refunded; this includes all discounted and promotional items. 

Faulty Goods

We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there is a manufacturing fault or you have received an incorrect order please contact us immediately via email so that we can personally assist you and resolve the problem as quickly as possible. Sakuranna will reimburse you for the postage of your returned parcel if your product is faulty or been packed incorrectly.  

 

Help

If you need any help with regard to products, shipping and returns, please get in touch at hello@sakuranna.com and we’d be happy to help. 

*Please note we aim to respond to all emails within 48 hours excluding weekends, bank holidays and public holidays.